An IT consultant requires a broad set of skills in Business Analysis, solutions development, network infrastructure, data, cyber security etc. You will use your consulting skills in order to advise clients on how to best utilise technology to meet their business objectives, overcome problems and increase productivity. You provide strategic guidance to clients with regard to technology and facilitate changing business processes through enhancements to technology solutions. You will provide technical assistance, and are often responsible for providing training.

 

Pre-requisite ECM3435DA IT Consulting 1

The aim of this module is to extend your knowledge and skills in IT consulting with further exposure to real-world cases, addressing more advanced process and workflow design and improvement, enhancing your skills in dealing with clients and influencing others, and giving an introduction to support operations.

Introduction (2 weeks)

 

•          Introduction to case studies used throughout module

•          Advanced problem-solving techniques

 

Business process and workflow improvement (4 weeks)

 

•          Optimising processes and workflows

•          Change management; introducing improved technology solutions

•          Evaluating the success of a new system, process, initiative, etc.; measuring improvement

 

Managing client relationships (2 weeks)

 

•          Communication; interacting with multiple levels within a client organisation

•          Managing client expectations

 

Influencing (3 weeks)

 

•          Selling and negotiation skills

•          Presenting recommendations and influencing action

•          Addressing risks, costs vs benefits, and impact on business processes

 

Supporting system use (1 week)

 

•          End-user training e.g. in preparation for system activation

•          Dealing with and escalating implementation and support issues

 

Deferral – if you miss an assessment for certificated reasons judged acceptable by the Mitigation Committee, you will normally be deferred in the assessment. The mark given for a re-assessment taken as a result of deferral will not be capped and will be treated as it would be if it were your first attempt at the assessment.

 

Referral – if you have failed the module overall (i.e. a final overall module mark of less than 40%) you may be required to sit a referral. The mark given for a re-assessment taken as a result of referral will be capped at 40%.