Urgent support
If you feel like you might attempt suicide, or may have seriously harmed yourself, it is important to get help immediately. Please:?
- Call 999,
- Make your way to A&E (if you are able to),
- Contact your local
If you are unable to do this alone, please contact someone you trust to support you.
Details on how to support a suicidal colleague can be found on the following factsheet: Guidance to support a suicidal colleague
Other support
The First Response Service (FRS) puts you and your mental health first, providing a service seven days a week, 365 days a year.
- If you're Devon based (excl Plymouth): - Call the crisis line on NHS 111 (select the mental health option).
- If you're Plymouth based: - Call the crisis line on NHS 111 (select the mental health option).
- If you're Cornwall based: - 0800 038 5300.
- If you're Somerset based: 0800 138 1692.
If you'd like to talk to someone about how you're feeling but are not in immediate danger, these services offer free, confidential support:
- : 24 hr helpline offering emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide. Helpline: 116 123 (free of charge from a landline or mobile) or email: jo@samaritans.org for a reply within 24hrs.
- : text 85258 for 24/7 text support from a crisis volunteer.
- : a website for suicidal people and those in mental health crisis. They provide online forums, chat, information and support.
If you’re concerned about a colleague, it’s okay to reach out. You don’t need to have all the answers – simply showing care can make a difference.
If you believe someone is at immediate risk, follow the Urgent Support guidance above.
A helpful way to guide your response is the :
A – Approach and assess for risk of suicide and harm
Gently ask open questions and create a safe, private space for the conversation.
If the person does not want to confide in you, encourage them to talk to someone they trust.
L – Listen
Listen without interrupting or judging.
Give them your full attention and take what they say seriously.
G – Give reassurance and information
Let them know that they’re not alone and that support is available:
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- ‘I’m really glad you told me’
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- ‘You don’t have to deal with this on your own’
E – Encourage appropriate professional help
Encourage them to seek appropriate support:
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- Contact a support service (e.g. GP, NHS 111, internal support)
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- Speak to line manager, or HR if relevant
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- Reach out to somebody they trust
E – Encourage self-help and other support strategies
Support small steps where possible and check in later:
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- Encourage rest, breaks and other coping strategies
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- Follow up to see how they’re doing
There is further information about to supporting fellow colleagues on the following webpage.